At Pinx Creative, we pride ourselves on personal service and being flexible to your demands. We do, however, have those times where we need good old fashioned terms and conditions. Here is as briefly as possible the conditions of our work.

General terms

• All work is to be agreed upon by way of the client proposal. An email confirmation constitutes a formal agreement for Pinx Creative to carry out work
• Each agreement outlines a payment schedule which must be met by the client to enable Pinx Creative to carry out services accordingly
• Upon agreement of a proposal, Pinx Creative will provide a schedule of works to agree with the client, which outlines timescales for work to be delivered
• Pinx Creative will provide regular reports on the performance of our work where applicable
• All design work is priced to include 2 sets of amends, and turnaround time will be agreed upon with the client upon acceptance of a proposal
• Our working hours are Monday to Friday, 09:00 – 18:00. We will work outside of these hours where possible. All work should be communicated/handled via email to us. Work requests via Whats App will not be handled as a priority.
• We aim to respond to all emails and requests within one working day and will agree on a turnaround on your request.
• As a business, we hold all relevant professional indemnity and public liability insurance. Certificates are available on request.
• Each retainer we provide to clients includes its own set of working terms, such as minimum hours/activity levels.

Marketing Retainers

• During a retained service, Pinx Creative agree to act on behalf of the client but is in no way legally responsible for any content issued
• Payment for our Marketing Retainer is due one month in advance of the services provided.
• We require two month’s written notice from the client to cancel or upgrade/downgrade service.
• The scope of our work and terms under the Marketing Retainer service are covered in our areas of work below.
• All marketing plans remain the property of Pinx Creative until handover, and funds or any minimum contract is completed

Website work

• We require a 50% deposit for all quoted website projects to commence work. This is due to the costs we incur on development, hosting and other resources as a business. We also feel it protects you and us until the project is seen through. The balance on website projects is upon go-live or 30 days after the deposit is paid unless specifically agreed
• Clients on a monthly website management plan and package must pay one month in advance and the remainder over a maximum of 12 months. Payments must be made on the agreed-upon date.
• All websites remain the property of Pinx Creative Ltd. until the client agrees to and signs off on them and the owed funds have been cleared, including the completion of a 12-month agreement. Upon mutual agreement, the site will be released to the client.
• At the time of going live, we may need to back up data and carry out maintenance work such as caching to ensure security standards are met and our clients receive optimum performance. This can take up to 2 weeks to smooth out.
• Our websites are optimised for Google and SEO but do not include ongoing work required by the client, and we offer monthly packages to cover this.
• Pinx Creative will issue logins for users so the client has access to the site, but the client will be unable to make administrative changes until the point of sign-off and release.
• All websites conform to industry standards in terms of accessibility and security, and we have policies available which can be made available to the client on request
• Pinx Creative will not support or be held responsible for any external work/plugins added to the site which we have not implemented
• All hosting and email address management is subject to our rigorous security procedures. Pinx Creative does not issue control panel access to customers, and all support can be accessed at any point via info@pinxcreative.co.uk
• Our website hosting services do not include content updates and changes. These can be quoted on request or included in one of our Website Management Packages. Please get in touch with us for further details.

Social Media and Email

• In posting on social media or emailing on behalf of a client, Pinx Creative represents the client and may not be held legally responsible for any content issued
• Pinx Creative are unable to control any content being shared online via third parties
• We adhere to standards and guidelines issued by all social media channels to provide professional content and the best means of maximising each social channel (numbers of posts per day, image guidelines and use of hashtags)
• Pinx Creative commits to providing a wholly appropriate service to our clients, and we plan and agree on content and timescales with our clients
• We commit to only using royalty-free images to avoid any copyright issues
• Pinx Creative does not including managing social media inboxes or customer enquires unless specifically agreed in the clients package
• Social media or email accounts set up by Pinx Creative remain the property of Pinx Creative until any agreement is terminated and funds are cleared
• We work to industry email standards and data management to ensure best practice approaches are met
• We comply with GDPR and comply with client confidentiality and are happy to sign any non-disclosure agreement. All client information made available via social media is kept strictly confidential.

Content writing

• All blogs and written content are carried out to professional standards
• All blogs and written content are original, and we commit to not plagiarising any third-party content when representing our clients
• All blogs and written content remain the intellectual property of Pinx Creative until the client makes all payments
• All content written by Pinx Creative is developed to our professional standards and not generated using any form of AI (Artificial Intelligence) tools.

For any questions on our terms of work, get in touch today.

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